The prepaid meters allow KPLC customers to purchase/pay for prepaid power. This means that one will pay for power before using it unlike the traditional approach where by the consumers receive a monthly power bill. Calculation of power usage and charges however, remains the same for both arrangements. To Purchase a token from a vendor, one requires to know his 11-digit Meter ID card or Meter serial number.in return the vendor should give you a 20-digit token printed on a receipt. One can check their meter number by dialing 100 and pressing enter on the prepaid meter. To purchase via mobile money: M-Pesa Steps: M-Pesa Pay bill: • Enter the KPLC prepaid business number 888880 or 88888 • Enter the 11 digit Meter Number • Enter amount between 250 and 35,000 • Enter M-Pesa Pin • Confirm details and submit • SMS from M-Pesa confirming transaction • SMS from KPLC with the 20-digit token Airtel Money: • Select Make payments then pay bill • select KPLC PREPAID • Enter amount • Confirm details • Enter Airtel Money Pin • Under reference option enter the full KPLC prepaid 11 digit meter number. • You will receive an SMS from Airtel confirming transaction • You will receive an SMS from KPLC with the 20-digit token Consumers can buy tokens from outlets including: • Kenya Power & Lighting Co.

Thika, Sarit Centre, Stima Plaza and Electricity House • Uchumi Supermarkets including • Uchumi Capital Centre along Mombasa Road • Uchumi Ngong Hyper along Ngong Road • Uchumi – Lang’ata Road • Uchumi – Buru Buru • KPLC Agents e.g. Pata Power For assistance or queries call 95551 or tweet @KenyaPower_Care. If you ask me KPLC has a way of stealing from customers, eg you buy tokens worth 500 using Mpesa they send you a reply telling you to add 540, you add another 550, and they still send you another sms tell you to add more money and all this time no explanation and no tokens are sent to you,,, so can any KPLC representative explain this if this is not robbery i have prove of that scenario,,, and now to safari com since Mpesa is your plat form what are you doing to help when we lose our money to this guys how do we get it back if no services offered. The same thing happened to me. After inquiring i was informed that my meter was not new but actually diverted from its originally intended owners or projects particularly those those that were intended for a test run somewhere in Nairobi when prepay meters first came. Unfortunately the meter has been on “activated” status since then accumulating standing charges until it was given to you. You will have to pay the charges before everything goes back to normal.

The prepaid voucher is a 20 digit number which is entered on the keypad of the prepaid meter and works in a similar way to prepaid airtime vouchers for cellphones. Once entered the meter is credited with the amount of electricity purchased. To purchase electricity you will need the serial number for your meter.

Uligongwa my friend by your electric contractor.

Prepaid Electricity Meters and Electricity Account Management With the increase in electricity tariffs that have taken place over the last two years, it has become increasingly important to ensure the collection of electricity revenue from unit occupants in buildings. For this reason TUPA embarked on an investigative study to find a solution that, once implemented, would guarantee the collection of funds from tenants or sectional title owners on behalf of an owner or body corporate. While prepaid meters are relatively new in some parts of South Africa, they have actually been around since the early 90′s. The prepaid industry has matured to such an extent that South Africa is seen as a world leader in prepayment technology. Electricity Account Management.

In order to alleviate the burden of collecting electricity payments from unit occupants, TUPA will take over the management of the electricity account from the building owner or body corporate, once prepaid meters have been installed. During the month, unit occupants will then purchase electricity vouchers for their meters. When a meter runs out of credit it turns off and the occupant must then purchase another voucher before he can continue using electricity. At the end of the month TUPA will aggregate all the money received during the month from voucher purchases and pay the municipal electricity account. Purchasing Prepaid Electricity Prepaid electricity vouchers can be purchased over the internet from, via various cellphone banking applications such as MTN and FNB, retailers including; Shoprite Checkers, Pick n Pay Hypermarkets and Supermarkets, Lewis Stores, Best Electric and many more. A list of stores will be provided to the unit occupants to ensure that there is a purchase point located close. Entering Prepaid Electricity Vouchers All prepaid meters in South Africa work on a virtual voucher system which is governed by the STS (Standard Transfer System) Association and Eskom.

The prepaid voucher is a 20 digit number which is entered on the keypad of the prepaid meter and works in a similar way to prepaid airtime vouchers for cellphones. Once entered the meter is credited with the amount of electricity purchased. To purchase electricity you will need the serial number for your meter. Delphi Xe3 Com Port Component. The serial number can be found on the keypad of the meter or the meter card that was supplied with the meter. The serial number has 11 digits e.g.

Take the serial number for your meter to any of the above Purchase Points. At Checkers stores electricity can be purchased from the Money Market counter and at Pick n Pay, the cigarette counter. Simply present your card or just give your meter number to the till operator, tell them the amount of electricity you wish to purchase and they will generate a token for you. The token consists of a 20 digit number e.g. 0798 3762 6675 9907 1187 which must be entered on the keypad of your meter.

If you make a mistake while entering the number use the “backspace” key to correct the error or press and hold to clear the screen. Monitoring and Saving Electricity The prepaid meter is very useful in helping occupants monitor their consumption.

The keypad has a screen which constantly displays the amount of electricity remaining. If you have set yourself a budget for the month you will be able to track your progress by keeping a close eye on the remaining kWh. The red light (inside the light bulb image) shows the rate of consumption. It flashes 1000 times per kWh. If it flashes slowly, the rate of consumption is low. If it flashes quickly, the rate of consumption is high.

It is easy to check how many Watts (Power) is being used at any one time by pressing the “i” or information key followed by “001″. It is possible to measure the consumption of individual appliances and lights. By turning everything off in the unit and leaving on just one light, the reading will be very low. Turning on a kettle, stove or heater will show a dramatic rise in the consumption.

If the meter is running low on electricity there is a yellow light that flashed next to the exclamation mark and you may hear an audible beeping warning when this happens. Simply press the “i” key twice to stop the beeping and reset the screen. Advantages of Prepaid Meters • Occupants are able to instantaneously monitor how much electricity they are using at any moment in time. • They are able to budget their electricity consumption for the month, in advance. • No surprise high bills at the end of the month.

• Trust is built up between the body corporate and occupants, as electricity billing is transparent. • No occupants can run up debt on their electricity account which needs to be paid by other residents or the body corporate. • They are able to easily identify problem appliances e.g. Faulty thermostat on geyser, faulty hot plates, faulty heaters, and take action. • Savings are effected due to awareness of consumption. Some Tips on Saving Electricity • Geyser – Turn the geyser thermostat down to 55 degrees. Turn the geyser off during the day and back on again at least 1 hour before taking a bath or shower.

• Lights – Change all the light bulbs for energy efficient CFL (Compact Fluorescent Lamps) If they take the old CFL bulbs back to Pick n Pay for recycling they can sometimes get up to R3 off your next CFL purchase. 1 old filament bulb uses the same electricity as 4 to 6 energy efficient CFLs. • Heaters – Try to keep heater usage to a minimum and rather use a blanket instead. When buying a new heater ask the sales person to advise you on buying an energy efficient heater. Hot plates or stoves used as heaters are very wasteful and use a lot of electricity.

• Turn things off – When leaving the flat, occupants can check the red light and rate of consumption on their keypad for high usage. They may find you have left something on which can be turned off while they are away. A quick check using the “I” and 001 function will help identify the culprit. • Cooking – They should try cooking on low whenever they can.

When boiling food, the water should be brought up to boiling point and then the stove turned down so that the water boils slowly / simmers.

MPAN, MPRN and meter serial numbers What's my meter serial number and where can I find it? It’s shown on your meter and also appears on the back of your bill. It’s sometimes referred to as the meter ID number. See an - select page 2 to see the back.

Meter serial numbers identify your meter so we can charge you correctly for your energy use. If the meter serial number on your meter doesn’t match the number on your bill, you may not be paying the correct amount for your energy supply.

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